FAQs
Frequently asked questions
Q: How long does it take for delivery?
A: We aim to dispatch orders within 2-3 days of the order being placed as all of our products are handmade. We use standard first class shipping which means when the order after dispatched can take an additional 2-3 working days to be delivered - this can vary during busy periods. *Please note that we do not dispatch orders on Fridays as we want to avoid our gift boxes sitting in post storage overnight*
Q: Do all of our products contain nuts?
A: Any products which contain nuts will be clearly labelled for those with allergies. All of our products are produced in a kitchen which uses nuts.
Q: What are your delivery charges?
A: Our delivery charges are based on weight and follow the below structure;
0-1kg = 3.95
1-2kg = 5.95
2-5kg = 13.95 (courier service beyond 2kg)
5kg-10kg = 17.95
10-15kg = 24.95
Q: Are your products suitable for Vegans?
A: Our Dark Chocolate is suitable for Vegans. Please note that they may contain traces of milk products as we use the same kitchen for our other products.
Q: Are your products Halal?
A: All of our products are 100% halal and suitable for vegetarians
Q: Do you cater for weddings or specific events e.g. corporate orders?
A: We sure do! If you email us at orders@thedatery.co.uk we would love to have a chat
Q: Do you provide your chocolate dates at wholesale?
A: If you are interested in wholesale orders, please email orders@thedatery.co.uk and one of our sales team members will be in touch
Q: What is your location and can I pick up my order?
A: Our kitchen is based in Harrow on the Hill (HA1). If you have placed an order online, you can arrange to pick it up. We will need at least 24 hours notice so that we can prepare your order.
If you have any specific questions that we have not included above, please do get in touch at the below email address - we'd love to talk!
orders@thedatery.co.uk